Savvy Young Professional Series: Public Relations and Telephone Courtesies

This workshop enables participants to appreciate the true value of public relations, recognising the importance of telephone courtesies and to acquire techniques in handling challenging customers and situations.

OBEJCTIVES

At the end of the programme, participants will be able to:

• Realise the importance of enhancing the corporate image
• Recognise the needs and wants of both the internal and external customers
• Refine their communication skills and courtesy to become more effective and productive at the workplace
• Acquire techniques in handling challenging callers and situations with self confidence

ADMINISTRATIVE DETAILS

Date: 19 March 2009 (Thursday)

Time: 9.00am – 1.00pm

Venue: KTAR Learning Centre, Gound Floor, Wisma MCA

Fee: RM70 per pax (Inclusive of course materials, refreshments and Certificate of Attendance)

Enquiry & Registration

Contact person: Mr Bradley

Direct line: 03-4149 9164

Tel: 03-4145 0123 Ext 536

Email: cpe@mail.tarc.edu.my

Be An e-Secretary

Nowadays, we are moving into the electronics era whereby the letter “e” is the common prefix for almost everything that comes into our contact like e-mail, e-office, e-payments, e-banking, e-shopping, etc., just to name a few. So it is not surprising if we come across an e-Secretary.

Date: 20/8/2008
Time: 2pm to 6pm
Fee: RM 100
Venue: Hurray LLC – USJ 1, Subang Jaya
Speaker Profile: Ms Taryna Ng – is a Personal Assistant with Naluri Corporation Berhad
Inquiry/Registration: 03 8023 1579 or email sherine911@gmail.com

Who Should Attend: Secretaries, PAs, Administrative Executives, Clerks